At All Bros Plumbing (“Company,” “we,” “our,” or “us”), protecting your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, request a quote, schedule a service, or contact our team.
By using our website, you agree to the practices described in this Privacy Policy.
Who We Are
All Bros Plumbing is a family-owned plumbing company based in Norwalk, California. Since 2013, we have provided residential and commercial plumbing services throughout Norwalk, Cerritos, Whittier, Pico Rivera, Buena Park, Anaheim, Fullerton, and surrounding communities across Los Angeles and Orange County.
Information We Collect
We may collect information that you voluntarily provide when you:
- Request a free estimate
- Schedule a plumbing service
- Call our office
- Submit a contact form
- Request emergency plumbing assistance
- Leave a review or feedback
- Communicate with our team
Information may include:
- Name
- Phone number
- Email address
- Property address
- Service address
- Service request details
- Photos or information you provide regarding plumbing issues
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on the website
- Referral sources
- General geographic location
This information helps us improve our website and customer experience.
How We Use Your Information
We use information to:
- Respond to inquiries
- Provide estimates
- Schedule appointments
- Deliver plumbing services
- Improve customer support
- Process service requests
- Send appointment reminders
- Improve website performance
- Monitor website traffic
- Maintain business records
We only collect information necessary to operate our business and serve our customers.
Call Tracking and Website Analytics
To improve our services, we may use:
- Google Analytics
- Google Search Console
- Google Ads
- Call Tracking Software
- Website Performance Tools
These tools help us understand how visitors use our website and allow us to improve user experience.
Information collected through these tools may include website activity, page visits, traffic sources, and user interactions.
Cookies
Our website may use cookies and similar technologies to improve functionality and user experience.
Cookies help us:
- Remember user preferences
- Analyze website traffic
- Improve website performance
- Measure marketing effectiveness
Most web browsers allow you to disable cookies if preferred.
Communications
When you contact All Bros Plumbing, we may communicate with you regarding:
- Appointment scheduling
- Service confirmations
- Estimate requests
- Emergency plumbing services
- Customer support
- Follow-up communications
We may also occasionally send service-related updates or promotional offers.
You may opt out of promotional communications at any time.
SMS and Text Messaging
If you provide consent to receive text messages, you may receive messages related to:
- Appointment reminders
- Service confirmations
- Technician arrival notifications
- Customer support updates
Message frequency may vary.
Standard message and data rates may apply.
You may opt out at any time by replying:
STOP – to unsubscribe
HELP – for assistance
Consent to receive text messages is not required to purchase services.
Information Sharing
All Bros Plumbing does not sell, rent, or trade personal information to third parties for marketing purposes.
Information may only be shared when necessary to:
- Provide requested services
- Comply with legal obligations
- Protect company rights
- Prevent fraud or misuse
- Work with trusted service providers that support website operations or communications
Data Security
We use reasonable security measures to protect personal information from unauthorized access, disclosure, misuse, or loss.
While we take appropriate precautions, no online system can guarantee complete security.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites and encourage users to review their policies separately.
California Privacy Rights
California residents may have certain privacy rights under applicable California laws, including rights related to access, correction, or deletion of personal information.
Requests regarding privacy rights may be submitted using our contact information below.
Children’s Privacy
Our website and services are intended for adults seeking plumbing services.
We do not knowingly collect personal information from children under 13 years of age.
Updates to This Policy
We may update this Privacy Policy periodically.
Changes will be posted on this page along with the revised effective date.
Continued use of the website after updates constitutes acceptance of the revised policy.
Contact Us
All Bros Plumbing
Norwalk, California
Phone: (562) 341-0831
Email: allbrosplumbing@gmail.com
Website: https://allbrosplumbing.com/